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Cannot log in to Spectrum.net

Posted: Wed Oct 25, 2017 6:14 am
by LinnyMint
Not sure when this first started happening, but it seems that since Charter Communications became Spectrum, I have been unable to log in using Slimjet. I've tried in Slimjet 11-32 bit and in Slimjet 15-64 bit. Neither works. But I can log in using the Google Chrome browser. This is kind of important because Charter/Spectrum hosts our primary email account and this means that until this is resolved Slimjet cannot be used to access our email (or any other account info for the site).

I just contacted Spectrum support thru their chat and they were no help other than to list the browsers they support. Quoted from the chat session:
We support Google Chrome, Firefox, Safari, Internet Explorer and Microsoft Edge.
BTW - I am able to login with Palemoon

Re: Cannot log in to Spectrum.net

Posted: Sat Oct 28, 2017 7:32 am
by CrockPot
Try disabling your ad blocker first.I'm also Spectrum customer and have no problems login in,but if the ad blocker is activated it won't let me.

Re: Cannot log in to Spectrum.net

Posted: Mon Oct 30, 2017 6:18 am
by LinnyMint
Interesting. I'm getting a totally different login page today than I was getting last week. Last week I had disabled the built in ad blocker for this site as well as Privacy Badger and U-Block. When this page came up, Privacy Badger and U-Block were re-enabled and the built in blocker was disabled for site but not for the domain. I saw your post before I noticed any of this so I disabled the built in blocker for the domain and the login works. Thanks CrockPot. I wonder if the problem was that Spectrum was in the middle of implementing a new Home page.

Re: Cannot log in to Spectrum.net

Posted: Mon Oct 30, 2017 7:13 am
by oftentired
It is not uncommon for issues to be caused on the server side. Difficult to know that it the case.